Shipping & Delivery - STERNGLAS EN - Help Center

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Shipping & Delivery

Questions & Infos

Shipping & Delivery

Can I select a preferred delivery time/date?
Shipping outside the EU
Shipping within the EU
I have to pay customs duties retroactively. What should I do?
Why don't you deliver to my country? Which countries do you ship to?

Customs duties must be paid in my country. Who pays them?
The tool for the Metal/Block strap is missing
A product is missing in the package
I have received the wrong product
Will I receive a notification when my order has been shipped?

I am not at home on the day of delivery
How long will it take for my order to be delivered?
Who should I contact in case of problems with the delivery?
Who submits an inquiry request to DHL?
My package was returned to STERNGLAS

The shipment status of my order does not update or is incorrect. What can I do?
My package is lost
My order was not delivered
What kind of packaging will my products be shipped with?
Where can I find my tracking number?

I would like to have my order delivered to a Packstation. What do I have to consider?
Which service shipping company will deliver my package?

Popular articles

Shipping within the EU
Shipping outside the EU
Customs duties must be paid in my country. Who pays them?
Which service shipping company will deliver my package?
My order was not delivered

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